You may contact us on our website or by email/text. The COMELYHAIRS operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours ( Text & Email). Your satisfaction is  COMELYHAIRS mission.

You can always contact us for any return questions at


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Items returned within 30 days since your original order receipt is eligible for a refund. For complete refund requests, items must be returned in their original state (unaltered, unworn, undamaged, and with tags attached in original packaging. Please make sure the hair is INTACT and the LACE has NOT been cut. For partial refund requests, contact customer service first, and send the items back after confirmation. Once the returned item is received and inspected with the label No Problem, the refund will be processed to the previous payment account.